Customer Support Representative - Remote

Overview

PlayOn is looking for a Customer Support Representative to provide next-level service to the customers of MaxPreps, ensuring that any issues are successfully resolved while requiring the lowest amount of customer effort necessary. Our Customer Support Representative is a creator of trust – transforming our fans into raving promoters of their experience with MaxPreps.

In Short

• Answer phones and provide excellent support for any troubleshooting with customers.
• Reply to customer service tickets via email for timely resolution.
• Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
• Import data through our in-house software.
• Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.

Requirements

• Knowledge of the Windows 10 Operating System.
• Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
• Strong understanding of fan culture and passion for the entertainment or sports industry.
• Must be a high school graduate to apply, college students or graduates preferred.
• Experience with Zendesk is a plus.
• Experience with Microsoft Office Suite is preferred.
• Customer Support experience is preferred.

Benefits

• Multiple medical insurance plans to choose from.
• Dental, vision life and disability insurance.
• Employee Emergency Fund.
• Company equity (stock options).
• Open PTO policy.
• 401K plan with company match.
• Hybrid/flexible work environment.