Clair Care Team Lead - Remote

Overview

The Clair Care Team Lead will oversee a team of support agents, ensuring exceptional customer service in a fast-paced environment while developing internal documentation and collaborating with cross-functional teams.

In Short

• Lead and mentor a team of support agents.
• Monitor team performance metrics and implement improvement strategies.
• Oversee day-to-day operations of the support team.
• Troubleshoot and resolve escalated customer issues.
• Develop and maintain internal and external support documentation.
• Collaborate with other departments to drive product improvements.
• Conduct regular performance reviews and one-on-ones.
• Ensure the knowledge base is comprehensive and accurate.
• Support banking reporting efforts and monitor key metrics.
• Foster a positive team environment in a remote setting.

Requirements

• 3+ years of experience in customer support or operations team leadership.
• Experience in SaaS or FinTech environments.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Proficient in customer support tools and CRM systems.
• Strong problem-solving skills with a customer-first mindset.
• Ability to motivate and engage a remote team.
• Experience maintaining support documentation.
• Familiarity with financial products is a plus.
• Basic understanding of technical troubleshooting.

Benefits

• Medical, Dental, & Vision Coverage.
• Fully-paid parental leave.
• Company-sponsored 401k, HSA, and FSA.
• Unlimited vacation for salaried roles.
• Work from home setup allowance.
• Access to earnings every day on Clair.
• Short-term and long-term disability insurance.