Team Lead Customer Care - Remote

Overview

As a Team Lead Customer Care, you will lead a team of 10-15 customer service employees, playing a key role in shaping and developing our customer experience.

In Short

• Lead a team of 10-15 employees, promoting personal and professional development.
• Optimize workflows and set standards for tools and quality.
• Ensure transparent communication and continuous information supply to the team.
• Analyze KPIs and derive data-driven measures for continuous service quality improvement.

Requirements

• Experience in customer service management.
• Strong leadership and team development skills.
• Ability to analyze data and KPIs.
• Excellent communication skills.

Benefits

• Flexible remote work options and part-time opportunities.
• Agile working methods and fair pay.
• 30 days of paid vacation and wellness programs.
• Internal training and coaching opportunities.
• Team-building events and office perks.