Customer Care Team Leader - Remote

Overview

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

In Short

• Position focused on Subscription and Loyalty
• Drive sales growth
• Enhance customer retention
• Provide leadership and guidance
• Strategic direction to teams
• Optimize sales performance
• Foster customer relationships
• Achieve organizational goals
• Revenue generation
• Customer satisfaction

Requirements

• Experience in customer care
• Strong leadership skills
• Ability to drive sales and retention
• Strategic thinking
• Excellent communication skills
• Experience in e-commerce is a plus
• Ability to work in a remote environment
• Passion for customer service
• Data-driven mindset
• Team player

Benefits

• Remote-first approach
• Opportunities for personal and professional growth
• Supportive and collaborative culture
• Diverse and talented team
• Focus on body positivity
• Innovative work environment
• Investment in employee development
• Flexible working hours
• Access to online community
• Competitive compensation