Customer Care Representative - Remote

Overview

As a Customer Care Representative at Trafilea, you will provide exceptional support to customers across various channels, ensuring a seamless experience while representing a transformative consumer tech platform.

In Short

• Provide world-class service to customers via chat, email, and social media.
• Resolve inquiries related to orders, payments, shipping, and returns.
• Identify patterns in customer issues to improve processes.
• Maintain professional communication aligned with brand voice.
• Must be based in the Philippines (Metro Manila or nearby).
• 2–3+ years of experience in customer support, preferably in eCommerce.
• Strong verbal and written communication skills.
• Experience handling multiple channels simultaneously.
• Problem-solving mindset with attention to detail.
• Comfortable using support tools and proficient in computer applications.

Requirements

• Stable internet connection with a minimum of 25 Mbps.
• Minimum computer requirements: i5 CPU, 8 GB RAM, headset, and webcam.
• Typing speed of 40 WPM or higher.

Benefits

• 100% Remote work opportunity.
• Competitive salary in USD.
• Paid time off and other benefits.