Customer Care Lead - Remote

Overview

As the Customer Care Lead at Hedepy, you will be responsible for leading a team of customer care specialists, ensuring a high-quality customer experience and driving innovation in customer support.

In Short

• Develop and execute the Customer Care strategy
• Lead and motivate the international and remote team
• Optimize processes for efficiency and service quality
• Leverage technology (chatbots, AI, CRM) to enhance operations
• Collaborate across teams (Product, Marketing, Operations)
• Use data-driven insights to measure and improve performance

Requirements

• Experience in customer care leadership
• Strong strategic thinking and problem-solving skills
• Ability to work collaboratively across teams
• Familiarity with customer care technologies
• Excellent communication and interpersonal skills

Benefits

• Work in a dynamic startup environment
• Be part of a mission-driven team
• Opportunity for professional growth and development
• Flexible working hours
• Remote work from anywhere in Europe