Customer Care Leader - Remote

Overview

As a Customer Care Leader at Angi, you will be responsible for designing data-driven strategies and operational excellence to enhance customer experiences and support both homeowners and service providers.

In Short

• Define and drive strategy for exceptional customer experiences.
• Foster a positive work environment for team members.
• Map the homeowner journey to identify opportunities for improvement.
• Ensure consistent and efficient homeowner experiences across channels.
• Partner with teams to implement new technologies for enhanced experiences.
• Manage relationships with offshore BPO partners for service quality.

Requirements

• Bachelor’s degree; MBA or advanced degree preferred.
• 6+ years in Customer Experience, with 4 years in a senior leadership role.
• Deep understanding of customer needs and experience principles.
• Marketplace experience preferred.
• Proven success in cross-functional team collaboration.
• Strong analytical and problem-solving skills.

Benefits

• Salary range from $170,000 - $215,000 commensurate with experience.
• Eligible for performance bonus and equity package.
• Full medical, dental, vision package.
• Flexible vacation policy.
• Pet discount plans and retirement plan with company match.
• Opportunity to work with motivated teammates on unique challenges.