Customer Love Team Lead - Remote

Overview

As a Customer Love Team Lead, you will ensure your team delivers exceptional customer service while fostering a positive team culture.

In Short

• Lead a team of approximately 9 part-time customer service representatives.
• Focus on customer satisfaction, efficiency, and quality.
• Work in a hybrid model, with 3 days in the Amsterdam office.
• Report to the Head of Customer Love in London.
• Conduct 1-on-1 coaching and support team members.
• Analyze KPIs and customer feedback.
• Manage team schedules and optimize planning.
• Promote an inclusive and positive team culture.
• Engage in recruitment and onboarding of new team members.
• Drive performance towards quarterly goals.

Requirements

• Fluent in Dutch and English; French is a plus.
• Full-time availability (39 hours per week).
• Experience in team leadership within customer service, hospitality, or retail.
• Strong communication skills.
• Data-driven mindset for KPI analysis.
• Natural leadership abilities.
• Flexible and independent, yet a team player.
• Passionate about dogs and customer satisfaction.

Benefits

• Salary: € 37.000 - € 40.000 gross per year (including 8% holiday pay).
• 25 vacation days + 1 extra day per service year.
• 5 extra 'paws' days for personal growth and well-being.
• € 500 learning and development budget per year.
• Weekly free lunch at the Amsterdam office.
• Travel reimbursement.
• Pension contributions.
• Equity options.
• Remote-first periods for flexible working.
• Opportunity for volunteering at dog shelters.