Customer Support Team Member (French Speaking) - Remote

Overview

As a Customer Support Team Member, you will be the friendly face and voice of Butternut Box, ensuring top-notch customer experiences for dog owners in Belgium and the Netherlands.

In Short

• Join a team dedicated to customer satisfaction.
• Work hybrid: at least 1 day in the Amsterdam office.
• Communicate with customers via phone, email, and social media.
• Address customer inquiries efficiently.
• Gather feedback to enhance services.
• Fluent in English and French required.
• Full-time or part-time roles available.
• Passion for dogs is a plus!
• Competitive salary and benefits offered.
• Join a B-Corp certified company.

Requirements

• Fluent in English and French.
• Preference for Dutch or Flemish speakers.
• Ability to work 32-39 hours a week.
• Must be based in the Netherlands with a valid work permit.
• Willingness to travel for team events.
• Problem-solving skills and attention to detail.
• Comfortable working independently and in a team.
• Open to feedback and eager to learn.
• Love for dogs is essential!

Benefits

• Annual salary of €33,500 including holiday allowance.
• 25 vacation days + additional anniversary leave.
• 5 extra 'paws' days for wellbeing or learning.
• Annual learning and development budget of €500.
• Pension plan with employer contribution.
• Full travel reimbursement.
• Hybrid working environment.
• Remote-First periods during August and Christmas.
• Team lunches and monthly socials.
• Discounts for employees on products.