French Speaking Technical Customer Support - Remote

Overview

Patrique Mercier Recruitment PT is seeking a motivated French Speaking Technical Customer Support professional to join our team in a fully remote position based in Greece. In this role, you will be responsible for providing exceptional technical assistance to French-speaking customers, ensuring they receive the highest level of service regarding their telecommunication needs.

In Short

• Deliver outstanding technical support to French-speaking clients through various communication channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve diverse technical issues related to telecommunications products.
• Record detailed documentation of customer interactions and outcomes within our CRM system.
• Guide customers through technical processes and provide educational support for product use.
• Collaborate with product and technical teams to resolve complex issues promptly.
• Gather and analyze customer feedback to identify trends and enhance service delivery.
• Stay updated with new technologies and market advancements in the telecommunications industry.

Requirements

• Fluency in French (spoken and written).
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Familiarity with telecommunications products.
• Excellent communication skills.
• Ability to work independently in a remote environment.
• Proficiency in using CRM systems.

Benefits

• Fully remote work opportunity.
• Competitive salary.
• Flexible working hours.
• Opportunity for professional development.
• Supportive team environment.