Danish Speaking Technical Customer Support - Remote

Overview

Patrique Mercier Recruitment PT is seeking a dedicated Danish Speaking Technical Customer Support professional to join our team in a remote capacity within Greece. This role is perfect for individuals passionate about delivering top-notch assistance to Danish-speaking customers in the tech sector. Your expertise will help clients resolve issues and optimize their experience with our telecommunication products.

In Short

• Assist Danish-speaking customers by providing exceptional technical support through various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to telecommunications products.
• Maintain up-to-date documentation of customer inquiries and solutions provided in our CRM system.
• Guide customers through technical processes and educate them on effective use of products.
• Work closely with technical and product teams to escalate unresolved issues promptly.
• Gather customer feedback to contribute to product improvements and enhance user experience.
• Keep abreast of developments in technology and the telecommunications sector.

Requirements

• Fluency in Danish is required.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Familiarity with telecommunications products.
• Excellent communication skills.
• Ability to work independently in a remote environment.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic team.
• Continuous training and development.
• Competitive salary package.