Team Lead, Care Support - Remote

Overview

The Team Lead, Care Support at Spring Health plays a crucial role in leading a team dedicated to providing exceptional mental health support. This position emphasizes empathetic leadership and process improvement to enhance team performance and care delivery.

In Short

• Supervise daily operations of the Care Support team.
• Provide mentorship and performance management.
• Analyze data to improve team performance.
• Develop strategic plans aligning with business goals.
• Create and enforce standard operating procedures.
• Manage escalated support cases.
• Participate in special projects as needed.
• Conduct interviews and onboarding for new team members.
• Audit and improve Care Support processes.
• Reports to a Care Support Manager.

Requirements

• Ability to motivate and coach team members.
• Strong analytical skills to handle complex information.
• Excellent organizational and communication skills.
• High integrity and attention to detail.
• Ability to thrive in a fast-paced environment.
• Interest in mental health care.
• Experience with clinicians and sensitive health information is a plus.

Benefits

• Health, Dental, and Vision benefits starting on the first day.
• 401(k) match for retirement planning.
• Yearly allotment of no-cost visits to mental health professionals.
• Competitive paid time off policies.
• Parental leave of up to 18 weeks.
• Professional development reimbursement.
• Donation matching for charitable causes.