CX Team Lead - Remote

Overview

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

In Short

• Take full responsibility for customer experience by managing the end-to-end shipment process.
• Be the primary point of contact for customers and internal stakeholders.
• Onboard customers and build strong relationships.
• Maintain effective communication with customers and stakeholders.
• Provide value-added business solutions.
• Monitor and report performance for operational efficiency.
• Responsible for cross-sell/up-sell and customer retention.
• Supervise colleagues on business and process inquiries.
• Execute reports or tasks assigned by Team Leader/Manager.
• Work in a diverse and inclusive environment.

Requirements

• Minimum 3 years’ experience in Customer Service and Supply Chain Management.
• Strong knowledge of logistics and supply chain.
• Excellent communication and interpersonal skills.
• Passion for high-level customer service orientation.
• Detail-oriented and organized.
• Team player with problem-solving skills.
• Positive and proactive attitude.
• Good command of English.

Benefits

• Diverse and inclusive workplace.
• Recognition and rewards for your contributions.
• Opportunity to work with amazing colleagues.
• Support for adjustments during the application process.