Customer Experience Continuous Improvement Specialist - Remote

Overview

We are looking for a highly motivated individual to lead process standardization and implement global changes across our Ocean, primarily focusing on customer experience excellence.

In Short

• Lead process standardization and global changes.
• Drive customer experience excellence activities.
• Implement process improvements to achieve customer goals.
• Support deployment of global standard processes.
• Manage local change initiatives within CX teams.
• Deliver global projects within the assigned business area.
• Coordinate with internal stakeholders for process changes.
• Utilize performance management tools for CX teams.
• Act as a local anchor for global initiatives.
• Ensure alignment and adoption throughout the organization.

Requirements

• Continuous improvement mindset with urgency.
• Strong process improvement and project management skills.
• Deep understanding of customer requirements.
• Structured, analytical, and organized.
• Strong influencing and communication skills.
• Results-driven with the ability to deliver through others.
• Comfortable in a matrix organization.
• Self-starter and effective change agent.

Benefits

• Diverse and inclusive workplace.
• Support for applicants needing adjustments during hiring.
• Opportunities for personal and professional growth.
• Work in a global leader in shipping services.
• Engage with a superior end-to-end delivery network.