Team Lead - Remote

Overview

The Team Lead is responsible for executing processes defined by the client or management, managing sensitive information, and ensuring productivity while maintaining quality standards.

In Short

• Supervise and lead a team during assigned shifts.
• Ensure quality standards are met and address quality issues.
• Monitor key performance metrics and take corrective actions.
• Train new associates and provide ongoing development.
• Maintain effective communication with team members and management.
• Resolve operational challenges during shifts.
• Manage helpdesk operations and agent availability.
• Act as the point of contact for escalations.

Requirements

• Proven experience in team leadership or management.
• Strong attention to detail and problem-solving skills.
• Ability to manage sensitive and confidential information.
• Excellent communication and interpersonal skills.
• Experience in quality assurance processes.
• Familiarity with performance metrics and reporting.
• Ability to train and develop team members.
• Dynamic and adaptable to changing environments.

Benefits

• Opportunity to work in a global team.
• Engagement in meaningful work.
• Professional growth and development opportunities.
• Supportive work culture that values authenticity and curiosity.
• Potential for career advancement.