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Customer Support Team Lead - Remote

Posted 3 days ago
Customer Service
Full Time
USA

Overview

A Customer Support Team Lead is needed to guide and inspire a remote team of customer support professionals in the United States.

In Short

  • Lead, mentor, and support a remote team of 10–15 customer support agents
  • Analyze and interpret support metrics to meet and exceed team KPIs
  • Deliver consistent coaching and feedback through regular 1:1s and development sessions
  • Oversee onboarding and training of new team members
  • Collaborate with other departments to improve workflows
  • Identify and address trends based on customer feedback and data
  • Manage and resolve customer escalations professionally
  • Drive continuous improvement initiatives within support processes

Requirements

  • Experience in customer support or related field
  • Strong leadership and coaching skills
  • Ability to analyze data and metrics
  • Excellent communication skills
  • Problem-solving abilities
  • Experience with remote team management

Benefits

  • Work remotely from anywhere in the US
  • Opportunity to lead a dynamic team
  • Professional development opportunities
  • Collaborative work environment
  • Impactful role in customer success

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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