Head of Account Management - Remote

Overview

Join PayDo as our Head of Key Account Management and spearhead the growth and success of our most valued client relationships. As a leader within our dynamic FinTech environment, you will be instrumental in driving operational excellence within the Key Account Management (KAM) team, ensuring exceptional client satisfaction, and directly contributing to our revenue expansion.

In Short

• Provide strategic leadership and daily oversight to the KAM team, driving operational excellence, client satisfaction, and revenue growth.
• Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department.
• Continuously assess and enhance KPIs and SLAs.
• Oversee and conduct regular Quality Assurance (QA) assessments.
• Identify operational inefficiencies and implement cross-functional solutions.
• Manage team performance through targeted coaching and structured feedback.
• Promote a culture of continuous professional development.
• Foster a high-performance, accountable culture within the team.
• Cultivate and maintain strong relationships with key clients.
• Identify opportunities to increase profitability through client-driven features.

Requirements

• Proven track record of at least 2 years in a managerial role.
• Minimum of 4 years of experience in the Fintech industry.
• Strong understanding of payment infrastructures.
• In-depth knowledge of the fintech landscape.
• Demonstrated leadership and team management capabilities.
• Outstanding communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent level of English skills, Fluent Ukrainian or Russian language.
• Experience working with cryptocurrencies would be a plus.
• Experience of working with PIS/AIS payment flows would be a plus.

Benefits

• Annual Learning & Development Budget for courses and certifications.
• Regular Performance Reviews Based on KPIs.
• Transparent career growth opportunities.
• Innovation Financial Rewards for sharing ideas.
• Paid Vacation with flexibility to transfer unused days.
• Paid Sick Leave available for medical needs.
• Public Holidays tailored to your country’s calendar.
• Flexible Payout Options.