Head of Account Management - Remote

Overview

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

In Short

• Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back;
• Documenting and tracking customer journeys and touchpoints;
• Introducing account segmentation and planning resource allocation;
• Developing and running onboarding and account development programs;
• Defining and aligning customer success policies and processes;
• Implementing customer satisfaction tools and loyalty initiatives;
• Managing business reviews and internal SLAs with escalation mechanisms;
• Creating sales targets and contributing to revenue planning;
• Driving training, internal collaboration, and executive client engagement;
• Contributing to general management and cross-functional initiatives.

Requirements

• 3+ years of relevant management experience;
• Excellent communication skills and high EQ;
• Advanced English and Russian proficiency;
• Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines;
• Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services;
• Exceptional focus on problem solving;
• Ability to lead and be an internal Voice of Customer;
• Ability to manage diverse international remote teams.

Benefits

• An annual fixed budget that you can use based on your needs and lifestyle.
• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.