Head of Account Management - Remote

Overview

The Head of Account Management will lead a team responsible for maintaining and expanding relationships with existing customers, ensuring strategic alignment and operational excellence.

In Short

• Lead, coach, and inspire the Account Management team.
• Ensure effective customer service management and client satisfaction.
• Oversee day-to-day activities and analyze client data.
• Monitor and analyze key performance indicators.
• Prepare reports for company management as required.
• Represent the company in the local business community.
• Manage and cultivate relationships with partners.

Requirements

• At least 3 years of experience in a similar role.
• Experience in financial institution, bank, insurance, or credit collection.
• Strong leadership and team management skills.
• Knowledge of Credit Insurance is advantageous.
• Professional English level is essential.
• Proficiency in spoken Russian is desirable.
• Previous experience in a multicultural organization is desirable.

Benefits

• Full-time job in an international company.
• Workplace in the center of Vilnius.
• Possibility of remote work.
• Friendly and supportive team.
• Opportunities for development and upskilling.
• Health insurance and additional employee benefits.