Startup Customer Success Manager (EMEA) - Remote

Overview

This role involves managing customer success for early-stage customers in the European region, focusing on onboarding and ongoing engagement.

In Short

• Manage a book of customers as the main point of contact.
• Create onboarding materials and documentation.
• Assist customers via email and calls.
• Work on medium and large projects related to customer success.
• Support customers in solving complex challenges.
• Define the scope of problems and create solutions.
• Communicate effectively with diverse user groups.
• Engage in long-term partnerships with customers.
• Participate in a pooled approach to customer interactions.
• Contribute to internal process improvements.

Requirements

• 2+ years of customer-facing experience.
• Experience with complex products like Zapier or HubSpot.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Attention to detail in customer interactions.
• Curiosity in addressing customer needs.

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Generous equipment and software budget.
• $100/month education budget.