Remote Otter LogoRemoteOtter

Customer Success Manager (Americas - Remote)

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

The Customer Success Manager will work to make customers raving fans of our product and company by developing strong relationships, conducting reviews, and advocating for customer needs.

In Short

  • Develop and maintain customer relationships
  • Conduct Quarterly Business Reviews (QBRs)
  • Provide product updates and gather feedback
  • Identify upsell and expansion opportunities
  • Serve as the voice of the customer within the company
  • Monitor customer health metrics and satisfaction

Requirements

  • Experience in customer success or account management
  • Strong communication and relationship-building skills
  • Ability to analyze customer data and metrics
  • Familiarity with software products and customer needs
  • Proven track record of driving customer satisfaction

Benefits

  • Fully remote work environment
  • Flexible working hours
  • Opportunity to work with a distributed team
  • Access to company resources and training
  • Supportive company culture focused on growth
Hospitable.com logo

Hospitable.com

Hospitable.com is a forward-thinking software company dedicated to enhancing the Airbnb experience for hosts and guests alike. With a focus on creating state-of-the-art products and user experiences, the company empowers short-term rental operators by integrating innovative features such as smart device management and dynamic pricing. Hospitable.com values exceptional talent from diverse backgrounds and fosters a culture of boldness and collaboration, encouraging team members to take on significant challenges and contribute to the evolution of their product. As a fully-distributed team, they prioritize high-velocity shipping of features that solve real problems, ensuring a seamless experience for their users.

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