Customer Success Manager (UK - Remote)

Overview

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.

In Short

• Build long-term customer relationships and manage a large book of business.
• Provide a world-class, white glove customer experience.
• Coordinate the deployment of the Vivi Solution to schools and MATs.
• Follow key client metrics and run outreach campaigns.
• Conduct virtual and onsite teacher trainings.
• Collaborate with Sales, Marketing, Support, and Product teams.
• Manage multiple stakeholders and drive success.
• Identify at-risk customers and implement retention strategies.
• Some travel required.

Requirements

• 2+ years of SaaS CSM or account management experience in K-12 or higher education.
• Excellent relationship-building skills.
• Strong time-management and detail-oriented skills.
• Ability to mitigate churn and handle objections.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to resolve customer questions independently.
• Experience in adopting new technology.
• Strong written and verbal communication skills.
• Ability to conduct training online and in-person.

Benefits

• L&D Budget for skill advancement.
• Community volunteer program.
• Birthdays off each year.