Customer Success Manager - Remote

Overview

As a Customer Success Manager at Webflow, you will drive value for Enterprise customers by ensuring their success with the Webflow platform and maximizing their investment.

In Short

• Location: Remote-first (Central or Eastern Time Zone)
• Full-time and permanent position
• Act as a trusted advisor for Enterprise customers
• Drive strategic account planning and execution
• Conduct executive business reviews
• Provide expert guidance on Webflow deployment
• Partner cross-functionally to influence renewal outcomes
• Establish relationships with stakeholders
• Support customer success through consultative approaches
• Collaborate with internal teams to deliver on success plans

Requirements

• 2-3 years of Customer Success or Account Management experience
• Strong communication skills for presenting ideas
• Ability to understand customer business objectives
• Excitement for technical product details
• Excellent organizational and time management skills
• Consultative approach to business needs
• Great interpersonal skills

Benefits

• Equity ownership in the company
• 100% employer-paid healthcare, vision, and dental insurance
• 12 weeks of paid parental leave
• Flexible PTO and sabbatical program
• Mental wellness and professional coaching access
• 401k plan or pension schemes
• Monthly stipends for work and wellness