Remote Otter LogoRemoteOtter

Customer Success Manager (Americas - Remote)

Posted 11 weeks ago
Customer Service
Full Time
USA

Overview

Your mission will be to make our customers raving fans of our product and company.

In Short

  • Develop and maintain strong, long-lasting relationships with assigned customers.
  • Conduct Quarterly Business Reviews (QBRs) with assigned customers.
  • Keep customers informed about the latest product developments.
  • Proactively identify and drive opportunities for customers to expand their use of our software.
  • Serve as the voice of the customer within the company.
  • Monitor customer health metrics and track the success of implemented strategies.

Requirements

  • Experience in customer success or account management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze customer data and feedback.
  • Strong problem-solving skills.
  • Proficiency in CRM software.

Benefits

  • Fully remote work environment.
  • Flexible working hours.
  • Opportunity to work with a passionate team.
  • Access to professional development resources.
  • Competitive salary and benefits package.
Hospitable.com logo

Hospitable.com

Hospitable.com is a forward-thinking software company dedicated to enhancing the Airbnb experience for hosts and guests alike. With a focus on creating state-of-the-art products and user experiences, the company empowers short-term rental operators by integrating innovative features such as smart device management and dynamic pricing. Hospitable.com values exceptional talent from diverse backgrounds and fosters a culture of boldness and collaboration, encouraging team members to take on significant challenges and contribute to the evolution of their product. As a fully-distributed team, they prioritize high-velocity shipping of features that solve real problems, ensuring a seamless experience for their users.

Share This Job!

Save This Job!

Similar Jobs:

Hospitable.com logo

Customer Success Manager (Americas - Remote)

Hospitable.com

11 weeks ago

The Customer Success Manager will enhance customer satisfaction and drive product adoption for our software solutions.

USA
Full-time
Customer Service
RemoFirst logo

Customer Success Manager - Americas - Remote

RemoFirst

25 weeks ago

Join RemoFirst as a Customer Success Manager to guide clients through the global employment process and ensure their success on our platform.

Mexico
Full-time
Customer Service
Brafton logo

Remote Customer Success Manager

Brafton

3 weeks ago

Brafton is seeking a Remote Customer Success Manager to oversee client relationships and project management while providing support for the Brafton Content Marketing Platform.

Mexico
Full-time
Customer Service
Webflow logo

Customer Success Manager - Remote

Webflow

17 weeks ago

Join Webflow as a Customer Success Manager to ensure Enterprise customers achieve their business goals and maximize their investment in the platform.

USA
Full-time
Customer Service
92,000 - 129,000 USD/year
Solakon logo

Remote Customer Success Manager

Solakon

22 weeks ago

Join our team as a Remote Customer Success Manager, providing technical support and enhancing customer experiences.

Germany
Full-time
Customer Service