Remote Customer Success Manager

Overview

Brafton is searching for its next Customer Success Manager, who will be client-focused, self-motivated, digitally savvy and highly organized. The Customer Success Manager is Brafton's primary point of contact for selected Brafton clients and ensures a high-quality experience.

In Short

• This is a fully remote, full-time contractor position open to candidates throughout Mexico.
• Manage client relationships and ensure satisfaction.
• Coordinate project management and account management tasks.
• Provide onboarding and support for the Brafton Content Marketing Platform.
• Collaborate with production teams to ensure timely deliverables.
• Conduct regular client check-ins and maintain delivery schedules.
• Provide feedback to production teams on work quality.
• Assist in upselling additional platform users to existing clients.
• Create Lookerstudio reports for clients.
• Deliver consultative advice on best practices.

Requirements

• Bachelor’s degree preferred.
• Minimum 1-2 years of relevant work experience preferred.
• Excellent written and verbal communication skills in English.
• Knowledge of digital marketing landscape.
• Technical knowledge of email marketing platforms.
• Strong multitasking and attention to detail.
• Ability to provide meaningful feedback to production teams.
• Exceptional communication skills with colleagues and clients.
• Good people skills.
• Ability to work under pressure.

Benefits

• Work remotely from anywhere in Mexico.
• Opportunity to work with a leading content marketing firm.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Flexible work hours.