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Customer Success Manager (Remote - US)

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Success Manager, you will be the primary point of contact for mid-market Enterprise customers, guiding them through onboarding, adoption, and renewal processes to ensure they get maximum value from their SaaS investment.

In Short

  • Manage onboarding and enablement for new mid-market Enterprise customers tailored to their business needs
  • Advise customers on best practices to maximize product adoption and value
  • Monitor usage and engagement data to identify risks and opportunities, delivering timely interventions
  • Drive contract renewals and ensure high customer retention and satisfaction
  • Partner with Account Executives to identify and pursue growth opportunities within existing accounts
  • Collaborate cross-functionally with Product, Marketing, and Support teams to share customer feedback and improve the product experience
  • Lead strategic initiatives focused on improving key metrics including adoption, retention, and expansion

Requirements

  • Proactive and organized professional
  • Experience in customer success or account management
  • Strong communication and relationship-building skills
  • Ability to analyze data and drive insights
  • Experience in a fast-paced, growth-oriented environment

Benefits

  • Work remotely from anywhere in the US
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive team environment

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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