Customer Success Manager (Remote - US)

Overview

As a Customer Success Manager, you will be the primary point of contact for mid-market Enterprise customers, guiding them through onboarding, adoption, and renewal processes to ensure they get maximum value from their SaaS investment.

In Short

• Manage onboarding and enablement for new mid-market Enterprise customers tailored to their business needs
• Advise customers on best practices to maximize product adoption and value
• Monitor usage and engagement data to identify risks and opportunities, delivering timely interventions
• Drive contract renewals and ensure high customer retention and satisfaction
• Partner with Account Executives to identify and pursue growth opportunities within existing accounts
• Collaborate cross-functionally with Product, Marketing, and Support teams to share customer feedback and improve the product experience
• Lead strategic initiatives focused on improving key metrics including adoption, retention, and expansion

Requirements

• Proactive and organized professional
• Experience in customer success or account management
• Strong communication and relationship-building skills
• Ability to analyze data and drive insights
• Experience in a fast-paced, growth-oriented environment

Benefits

• Work remotely from anywhere in the US
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive team environment