Customer Success Manager US - Remote

Overview

AeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced by airports across the globe.

AeroCloud’s Intelligent Airport Management System (iAMS) and Flight Management System reduce manual inputs and centralise data, making it available to all members of airport stakeholder groups. Inspection, Lease and Asset Management systems support on-site logistical planning. In addition, Common-Use Passenger Processing and Self-Service solutions and our Mobile Bag Drop app help airports efficiently manage the ups and downs in daily passenger numbers.

Our platform is 100% cloud-native, and users can access it anywhere, anytime, and on any device. We configure all modules within the Cloud and deliver remote updates quickly and easily; users can access AeroCloud’s software via a web interface, removing the need to access a local network. Airports can depend on our cloud-hosted platform’s security, fast processing speeds and scalability.

In Short

• Act as the primary liaison between AeroCloud and customers.
• Support onboarding of new clients and monitor their progress.
• Proactively address customer issues to ensure satisfaction.
• Collaborate with sales, product, and support teams.
• Manage the full customer lifecycle including renewals.
• Define and report success metrics through playbooks.
• Increase product adoption and create growth opportunities.
• Utilise playbooks to improve customer health and retention.
• Work with the Customer Success Lead to improve processes.
• Foster a diverse and inclusive workplace culture.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to work cross-functionally.
• Familiarity with cloud technology and software solutions.
• Proven track record of managing customer relationships.
• Analytical skills to define and monitor success metrics.
• Proactive problem-solving abilities.
• Commitment to diversity, equality, and inclusion.

Benefits

• Remote working model.
• Opportunity to work with cutting-edge technology.
• Supportive and inclusive company culture.
• Professional development opportunities.
• Collaborative work environment.