Remote Otter LogoRemoteOtter

Customer Success Manager US - Remote

Posted 8 weeks ago
Customer Service
Full Time
United States

Overview

AeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced by airports across the globe.

AeroCloud’s Intelligent Airport Management System (iAMS) and Flight Management System reduce manual inputs and centralise data, making it available to all members of airport stakeholder groups. Inspection, Lease and Asset Management systems support on-site logistical planning. In addition, Common-Use Passenger Processing and Self-Service solutions and our Mobile Bag Drop app help airports efficiently manage the ups and downs in daily passenger numbers.

Our platform is 100% cloud-native, and users can access it anywhere, anytime, and on any device. We configure all modules within the Cloud and deliver remote updates quickly and easily; users can access AeroCloud’s software via a web interface, removing the need to access a local network. Airports can depend on our cloud-hosted platform’s security, fast processing speeds and scalability.

In Short

  • Act as the primary liaison between AeroCloud and customers.
  • Support onboarding of new clients and monitor their progress.
  • Proactively address customer issues to ensure satisfaction.
  • Collaborate with sales, product, and support teams.
  • Manage the full customer lifecycle including renewals.
  • Define and report success metrics through playbooks.
  • Increase product adoption and create growth opportunities.
  • Utilise playbooks to improve customer health and retention.
  • Work with the Customer Success Lead to improve processes.
  • Foster a diverse and inclusive workplace culture.

Requirements

  • Experience in customer success or related field.
  • Strong communication and interpersonal skills.
  • Ability to work cross-functionally.
  • Familiarity with cloud technology and software solutions.
  • Proven track record of managing customer relationships.
  • Analytical skills to define and monitor success metrics.
  • Proactive problem-solving abilities.
  • Commitment to diversity, equality, and inclusion.

Benefits

  • Remote working model.
  • Opportunity to work with cutting-edge technology.
  • Supportive and inclusive company culture.
  • Professional development opportunities.
  • Collaborative work environment.
AeroCloud Systems logo

AeroCloud Systems

AeroCloud Systems is a venture-backed aviation technology company dedicated to enhancing airport operations through innovative Software as a Service (SAAS) solutions. The company focuses on driving customer acquisition and expanding its market presence, leveraging a collaborative approach with global teams to foster relationships and achieve sales targets. With a commitment to providing competitive benefits and extensive training opportunities, AeroCloud is positioned to lead in the aviation technology sector.

Share This Job!

Save This Job!

Similar Jobs:

Insider logo

Customer Success Manager - US - Remote

Insider

69 weeks ago

Join Insider, a leading B2B SaaS company, as part of a talented team driving growth through innovative customer experience and marketing solutions.

US
Full-time
Sales / Business
Samsara logo

Customer Success Manager - Remote

Samsara

2 days ago

The Customer Success Manager will enhance customer experience and support service solutions at Samsara, a leader in IoT data for physical operations.

Mexico
Full-time
Customer Service
Owner logo

Customer Success Manager - Remote

Owner

2 days ago

Join Owner.com as a Customer Success Manager to drive customer engagement and retention in a fully remote role.

USA
Full-time
Customer Service
80000 - 90000 USD/year

D.C.N

Customer Success Manager - Remote

Dodge Construction Network

3 days ago

The Customer Success Manager will enhance customer experience and retention for new SMB customers through proactive engagement and support.

USA
Full-time
Customer Service
$50,000 - $65,000/year

Join Payoneer as a Customer Success Manager to enhance customer relationships and drive business growth.

Ukraine
Full-time
Customer Service