Technical Support Engineer - Remote

Overview

We are seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams, combining technical expertise with customer advocacy.

In Short

• Design, build, and maintain tools using Laravel and Laravel Nova.
• Develop and manage automated workflows within our customer support platform.
• Create and update technical documentation and help articles.
• Collaborate with customers and internal teams to resolve advanced technical issues.
• Work closely with Product, Engineering, Sales, and Customer Success teams.
• Ideal for Laravel engineers or those in customer support with technical interests.
• Support customers and work with the support team after onboarding.
• Enhance user experiences through technical expertise.
• Participate in technical investigations and build tools for support.
• Empower customers with self-service resources.

Requirements

• Technical expertise in Laravel and related technologies.
• Experience in customer support or technical roles.
• Strong problem-solving skills.
• Ability to create comprehensive documentation.
• Collaboration skills to work with various teams.
• Experience with customer support platforms like Intercom.
• Willingness to learn and adapt to new technologies.
• Excellent communication skills.
• Passion for enhancing customer experiences.
• Ability to manage multiple tasks effectively.

Benefits

• Opportunity to work in a remote environment.
• Access to a supportive team and company culture.
• Chance to work on innovative software solutions.
• Professional development opportunities.
• Flexible work schedule.
• Engagement with a diverse customer base.
• Participation in company events and townhalls.
• Collaboration with cross-functional teams.
• Access to resources for skill enhancement.
• Competitive compensation and benefits.