Manager, Startup Customer Success - AMER - Remote

Overview

The Manager of Startup Customer Success will lead a team of Customer Success Managers (CSMs) to support Ashby’s early-stage customers, focusing on scalable onboarding and impactful customer engagement.

In Short

• Lead and coach a team of Startup CSMs.
• Foster team growth through 1:1s and feedback.
• Support team operations and quality assurance.
• Scale programmatic success across the customer journey.
• Collaborate cross-functionally to enhance customer support.
• Represent Startup CS in internal planning and strategy.

Requirements

• Experience managing CSMs in a SaaS environment.
• Understanding of the customer lifecycle and success metrics.
• Structured approach to scaling customer success.
• Passion for operational excellence and quality processes.
• Ability to communicate effectively in fast-paced environments.
• Data-driven mindset for decision-making.

Benefits

• Emphasis on high-quality work and avoiding shortcuts.
• Competitive compensation package.
• Unlimited PTO with recommendations for four weeks per year.
• Generous family leave policy.
• $100/month education budget.
• Equipment and software budget to enhance productivity.