Customer Success Manager - Remote

Overview

Heidi is on a mission to halve the time it takes to deliver world-class care, aiming to enhance the quality and accessibility of healthcare through AI systems.

In Short

• Join Heidi as a Scaled Customer Success Manager, focusing on operational support and customer engagement.
• Master customer success foundations, evolving into a dedicated CSM for a portfolio of clients.
• Deliver a world-class customer experience through activation and ongoing adoption strategies.
• Manage 50+ accounts, driving onboarding and expansion with automated digital strategies.
• Analyze customer usage data to identify trends and monitor health scores.
• Conduct virtual meetings, webinars, and training sessions with key accounts.
• Collaborate with global teams across Australia, the UK, and the US.
• 3-5+ years of experience in a Customer Success role within a high-growth SaaS company is required.
• Excellent communication and organizational skills are essential.
• Flexible remote work and additional benefits offered.

Requirements

• 3-5+ years as a Customer Success Manager or in a customer-facing role in SaaS.
• Proven track record with a digitally managed customer base and automation tools.
• Strong communication skills for engaging with customers effectively.
• Highly organized with attention to detail.
• Proactive and analytical mindset.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Flexible remote work arrangements.
• Paid time off for birthdays and wellness days.
• Discounted corporate gym memberships.
• Generous personal development budget of $500 per year.
• Opportunity to work with a diverse team of experts.
• Equity in the company.
• Chance to create a global impact in healthcare.