Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of DNAnexus. We are currently looking for a Customer Success Manager in Mountain View, CA, USA.

As a key member of the Customer Experience team, you will act as a strategic partner to clients, ensuring they maximize value from advanced biomedical and omics data solutions. You'll guide new users through onboarding, nurture lasting client relationships, and provide expert mentorship on how to drive results through the platform. This role blends technical insight with customer care, requiring you to identify emerging trends, shape innovation, and champion both the client’s success and product excellence. If you're excited to work at the intersection of data science, bioinformatics, and customer engagement, this is your opportunity to make a real impact.

Accountabilities:

• Lead customers through onboarding and "hypercare" phases, ensuring fast and meaningful adoption of the platform.
• Build strong, long-term client relationships, proactively managing renewals, challenges, and opportunities for expansion.
• Offer strategic guidance aligned with customers’ evolving needs, helping them unlock deeper value from the platform.
• Analyze trends across client engagements, providing actionable insights that influence product development and service innovation.
• Serve as the voice of the customer internally, advocating for improvements that enhance the overall user experience.

In Short

• Lead onboarding and customer engagement.
• Build and maintain client relationships.
• Provide strategic guidance for platform use.
• Analyze client trends for product insights.
• Advocate for customer needs within the company.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Technical understanding of data science and bioinformatics.
• Ability to analyze data and provide insights.
• Proven track record of client relationship management.

Benefits

• Opportunity to work with cutting-edge technology.
• Impact on client success and product excellence.
• Collaborative team environment.
• Professional development opportunities.
• Flexible working arrangements.