Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for managing client relationships and ensuring their success in the digital marketing industry, specifically within the construction sector.

In Short

• Manage client relationships through calls, texts, and video chats.
• Provide coaching on lead follow-up and business growth.
• Ensure alignment between clients and media buying teams.
• Document and improve client systems using Go High Level CRM.
• Analyze performance data and provide insights.
• Assist with recruiting and onboarding new hires.
• Strong command of English is required.
• Experience in operations management or customer success is essential.
• Understanding of Facebook ads is a plus.
• Work remotely in a self-managed environment.

Requirements

• Proven experience in operations management or customer success.
• Strong interpersonal skills and emotional intelligence.
• Excellent command of English; familiarity with Western business culture.
• Business-savvy with the ability to coach entrepreneurs.
• Proactive problem-solver.
• Experience with Go High Level CRM or similar tools preferred.
• Understanding of digital lead generation is a major plus.

Benefits

• Work remotely.
• Opportunity to coach and support clients.
• Engage in a dynamic and performance-driven environment.
• Potential for career growth as the agency scales.
• Be part of a team focused on client results and business growth.