Customer Success Manager - Remote

Overview

As a Customer Success Manager at QuartzBio, you will ensure clients achieve maximum value from our solutions, collaborating with various teams to enhance customer experience and satisfaction.

In Short

• Lead customer onboarding and product implementation.
• Guide customers through change management and user training.
• Build and maintain strategic relationships with stakeholders.
• Provide expert guidance on QuartzBio’s product suite.
• Identify customer success stories to promote advocacy.
• Proactively identify upsell and cross-sell opportunities.
• Resolve complex customer issues effectively.
• Capture customer feedback to inform product development.
• Manage renewal cycles to maximize customer retention.
• Monitor and report on key success metrics.

Requirements

• Bachelor’s degree and 8 years of relevant experience.
• 4-6 years in a customer-facing role leading projects.
• Experience in life sciences and clinical drug development.
• Experience in a startup or scaling environment.
• Track record of account management and growth.
• Excellent communication and presentation skills.
• Strong critical thinking and problem-solving abilities.
• Basic knowledge of project management processes.
• Ability to write clear and concise reports.
• Proven leadership and project management skills.

Benefits

• Discretionary annual bonus.
• Health insurance and retirement savings benefits.
• Life insurance and disability benefits.
• Parental leave and paid time off.
• Other benefits as per company policy.