Customer Success Manager - Remote

Overview

As a Customer Success Manager at QuartzBio, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions, working closely with stakeholders to enhance their experience and drive satisfaction.

In Short

• Lead customer onboarding and product implementation.
• Guide customers through organizational change and training.
• Build and maintain strategic relationships with stakeholders.
• Provide expert guidance on QuartzBio’s product suite.
• Cultivate customer success stories and references.
• Identify upsell and cross-sell opportunities.
• Resolve complex customer issues effectively.
• Capture customer feedback for product improvements.
• Manage renewal cycles focusing on retention.
• Monitor and report on key success metrics.

Requirements

• Bachelor’s degree and 8 years of relevant experience.
• 4-6 years in a customer-facing role.
• Experience in the life sciences industry, preferably R&D.
• Experience in a startup or scaling division.
• Track record of managing and growing accounts.
• Excellent communication and problem-solving skills.
• Ability to communicate with technical and non-technical stakeholders.
• Basic knowledge of project management processes.
• Ability to write clear reports.
• Proven leadership and project management skills.

Benefits

• Discretionary annual bonus.
• Health insurance.
• Retirement savings benefits.
• Life insurance and disability benefits.
• Parental leave.
• Paid time off for sick leave and vacation.