Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for driving customer engagement and adoption of Persado’s platform, collaborating with clients to ensure they achieve their success metrics.

In Short

• Serve as the primary client contact for daily engagement.
• Develop and execute account plans to meet customer objectives.
• Educate and onboard customers on Persado products.
• Identify and plan campaign opportunities with marketing teams.
• Lead status calls and contribute to business reviews.
• Identify opportunities for process improvements.
• Manage multiple work streams and deliver results efficiently.
• Travel to clients as needed (1-2 times per quarter).

Requirements

• 3-6 years of experience in Customer Success or Account Management.
• Tech-savvy with a blend of customer success, technology, and project management skills.
• Analytical mindset with comfort in data and business math.

Benefits

• Hybrid working model for remote and in-office work.
• Competitive compensation and benefits packages.
• 401k matching and pension schemes.
• Professional growth and training opportunities.
• Flexible time off and volunteer days.
• Strong emphasis on diversity and inclusion initiatives.