Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be a key player in supporting teams that have closed deals, ensuring a smooth transition and successful onboarding of placed talents. You will collaborate closely with sales, recruitment, and talent management teams to build strong client relationships, enhance talent retention, and improve satisfaction. Your expertise in understanding our current talent pool and delivering tailored solutions will be essential to maintaining high placement success.

In Short

• Support the post-sales process by partnering with sales and recruitment teams to ensure seamless talent placement and onboarding.
• Act as the main point of contact for placed talents, addressing concerns and providing continuous support throughout their placement.
• Monitor and nurture relationships within the talent pool to ensure engagement and readiness for future opportunities.
• Coordinate internally to track placement progress, manage feedback, and resolve issues promptly.
• Join client calls to understand talent needs, explain the talent pool structure, and clearly communicate what placements are feasible.
• Identify and recommend upsell or cross-sell opportunities based on client and talent requirements.
• Analyze placement metrics to provide actionable insights that enhance client and talent satisfaction.
• Facilitate training and provide resources to help talents succeed in their roles.
• Maintain accurate CRM data related to placed talents and client interactions.

Requirements

• Experience in Customer Success or a related field.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide insights.
• Proficiency in CRM software.
• Experience in sales support or recruitment is a plus.

Benefits

• Opportunity to work in a dynamic team environment.
• Professional development and training opportunities.
• Competitive salary and benefits package.