Customer Success Manager - Remote

Overview

As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships.

In Short

• Develop and maintain strong relationships with key customer stakeholders.
• Stay abreast of product updates and features.
• Proactively identify and address customer issues.
• Gather customer feedback and insights.
• Conduct training sessions to empower customers.
• Ensure high customer satisfaction and loyalty.
• Identify opportunities for account expansion.
• Engage and influence stakeholders at all levels.
• Work independently and manage ambiguity effectively.
• Travel within the U.S. and Canada as needed.

Requirements

• 3+ years of experience in Customer Success Management.
• Proven experience in audit, risk management, or compliance.
• Exceptional communication and relationship-building skills.
• Ability to interface with C-level executives.
• Familiarity with customer success tools.
• Self-motivated and proactive.
• Fluent in Spanish (a plus).
• Willingness to travel.

Benefits

• Launch a career at one of the fastest-growing SaaS companies.
• $200/mo for anything that enhances your life.
• Remote and hybrid work options.
• Comprehensive employee health coverage.
• 401K with match or pension with match.
• Competitive compensation & bonus program.
• Flexible vacation or 25 days off (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers.