Customer Success Manager, Scale - Remote

Overview

Common Room is a customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.

In Short

• Join a team that values simplicity, passion, trust, and customer focus.
• Be a trusted partner to customers and influence positive business outcomes.
• Shape the customer journey and create meaningful experiences.
• Define what Customer Success looks like at Common Room.
• Collaborate with scale customers through their customer journey.
• Develop strategies for successful onboarding and enablement.
• Design and publish training content for customer success.
• Create outreach campaigns to drive customer value.
• Lead live learning events and evaluate campaign effectiveness.
• Build strong relationships with product and marketing teams.

Requirements

• 4+ years of experience in Customer Success, Education, or Learning & Development.
• Experience in project management and developing training materials.
• Excellent writing, editing, and proofreading skills.
• Empathy and strong communication skills.
• Self-motivated and proactive with innovative ideas.
• Ability to thrive in a fast-paced environment.

Benefits

• Competitive base compensation with equity ownership.
• Health insurance including medical, dental, and vision.
• Unlimited Paid Time Off and Paid Company Holidays.
• Work from home policy with support for home office needs.
• Monthly Remote Stipend and 401(k) self contribution.
• Paid Family Leave and opportunity to join a diverse team.