Remote Otter LogoRemoteOtter

Manager, Scale Customer Success - Remote

Posted 4 days ago

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Scale Customer Success, joining our Customer Success team.

In Short

  • Oversee and manage the day-to-day operations of a Scale Customer Success Team.
  • Support the team to build and grow relationships with customers.
  • Deep-dive analysis of various database metrics.
  • Collaboration with supporting teams (Benefits, Payroll, Legal, Onboarding, etc.).
  • Accountability for the reporting of the team.
  • Coaching and mentoring team members.
  • Ensure adherence to Remote established guidelines.
  • Develop reports for effective team dashboards.
  • Identify client business needs and goals.
  • Practice continuous learning and improvement.

Requirements

  • 3-5 years of experience in managing a customer success or sales team.
  • Exceptional communication skills.
  • Technical skills related to product and company tools.
  • Experience in managing a diverse group.
  • Ability to establish milestones and keep team members on task.
  • Experience analyzing and optimizing processes.
  • Deep understanding of customer concerns.
  • Passion for problem-solving.
  • Experience in sales expansion and retention.
  • Fluent in English with well-structured communication skills.

Benefits

  • Responsibility for a team of Scale Customer Success Managers.
  • Build and improve processes for customer onboarding.
  • Mentor and coach a team on upselling and product promotion.
  • Opportunity to define long-term Account Management.
  • Interact with various internal teams to drive improvement.
  • Define long-term strategy for a new team.

Similar Jobs:

Remote logo

Manager, Scale Customer Success - Remote

Remote

4 days ago

Join Remote as a Manager, Scale Customer Success, to lead a team in enhancing customer relationships and driving business growth.

Customer Success
Team Management
Leadership
Communication
Worldwide
Full-time
Customer Service
$40,950 - $138,250/year

Egnyte

Scale Customer Success Manager - Remote

Egnyte

3 weeks ago

The Scale Customer Success Manager is responsible for driving customer success initiatives and ensuring seamless onboarding and adoption of the Egnyte platform.

Customer Success
Customer Engagement
Communication Skills
Data Analysis
India
Full-time
Customer Service
Arkatechture logo

Scale Customer Success Manager - Remote

Arkatechture

7 weeks ago

The Scale Customer Success Manager will ensure customer satisfaction and develop a content strategy to enhance user experience.

Customer Success
Content Strategy
Communication Skills
Data Analysis
Worldwide
Full-time
Customer Service
Common Room logo

Customer Success Manager, Scale - Remote

Common Room

7 weeks ago

Join Common Room as a Customer Success Manager to enhance customer experiences and drive business outcomes.

Customer Success
Onboarding
Training Development
SaaS
USA
Full-time
Customer Service
Braze logo

Customer Success Manager II, Scale - Remote

Braze

15 weeks ago

Join Braze as a Customer Success Manager to help technology-focused brands maximize their investment and achieve their goals.

Customer Success
Client Management
SaaS
Communication Skills
Brazil
Full-time
Customer Service