Manager, Scale Customer Success - Remote

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Scale Customer Success, joining our Customer Success team.

In Short

• Oversee and manage the day-to-day operations of a Scale Customer Success Team.
• Support the team to build and grow relationships with customers.
• Deep-dive analysis of various database metrics.
• Collaboration with supporting teams (Benefits, Payroll, Legal, Onboarding, etc.).
• Accountability for the reporting of the team.
• Coaching and mentoring team members.
• Ensure adherence to Remote established guidelines.
• Develop reports for effective team dashboards.
• Identify client business needs and goals.
• Practice continuous learning and improvement.

Requirements

• 3-5 years of experience in managing a customer success or sales team.
• Exceptional communication skills.
• Technical skills related to product and company tools.
• Experience in managing a diverse group.
• Ability to establish milestones and keep team members on task.
• Experience analyzing and optimizing processes.
• Deep understanding of customer concerns.
• Passion for problem-solving.
• Experience in sales expansion and retention.
• Fluent in English with well-structured communication skills.

Benefits

• Responsibility for a team of Scale Customer Success Managers.
• Build and improve processes for customer onboarding.
• Mentor and coach a team on upselling and product promotion.
• Opportunity to define long-term Account Management.
• Interact with various internal teams to drive improvement.
• Define long-term strategy for a new team.