Customer Success Manager, Scale - Remote

Overview

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions.

In Short

• Serve as a key advisor to a broad range of customers across different industries.
• Leverage email campaigns, calls, and a shared inbox to address customer needs.
• Enable customers to become self-sufficient Vanta advocates.
• Utilize our CS platform, Catalyst, to track customer health indicators.
• Develop a deep understanding of Vanta's platform and its applications.
• Partner closely with your Scale CSA team to drive customer engagement.
• Proactively identify at-risk accounts and provide insights.
• Coordinate with Support and Finance to resolve customer issues.
• Act as a customer advocate, channeling feedback to improve services.

Requirements

• 2+ years of experience in Customer Success at a SaaS company.
• Background in running a large book of business at scale.
• Willingness to collaborate and drive mutually beneficial outcomes.
• Self-motivated and curious with a bias for action.
• Work effectively in a highly ambiguous, ever-changing environment.
• Experience in the security or compliance industry is preferred.
• Clear and thoughtful communication skills.
• Highly empathetic to customers with a track record of retention.
• Experience with hitting retention targets.
• Strong problem-solving skills and enthusiasm for impact.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, London, Dublin, and Sydney.