Manager Customer Support - Remote

Overview

The Manager Customer Support will lead a team in providing outstanding customer service, ensuring satisfaction, and managing team performance to meet company goals.

In Short

• Lead and manage a team of Customer Service Representatives (CSRs).
• Conduct regular performance reviews and provide coaching.
• Ensure adherence to company policies and service level agreements.
• Address complex customer issues and escalations.
• Monitor customer service interactions and provide feedback.
• Develop and maintain customer service policies and training materials.
• Collaborate with internal departments to enhance customer experience.
• Analyze customer feedback and performance metrics.
• Participate in hiring and training new team members.
• Foster a positive team culture aligned with company values.

Requirements

• 3 years of experience in a Customer Support Manager position preferred.
• Proven experience in customer service management or leadership role.
• Excellent communication skills, verbal and written.
• Strong leadership and mentoring abilities.
• Ability to analyze data and performance metrics.
• Exceptional problem-solving and critical-thinking skills.
• Adaptability in a fast-paced environment.
• Strong organizational and time-management skills.
• Passion for delivering outstanding customer experiences.
• Tech-savvy, experience with customer support tools.

Benefits

• Generous paid holiday schedule.
• Comprehensive paid time off policies.
• Robust insurance plan including medical, dental, and vision.
• Matching 401(k) with immediate full vesting.
• Employee events and fun activities.
• On Demand Pay for early access to wages.
• Internet and gym reimbursement.
• Work equipment provided for success.