Customer Support Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. We are looking for a dynamic and experienced Customer Support Manager to lead and grow a high-performing frontline support team.

In Short

• Lead, mentor, and grow a team of frontline support specialists.
• Establish a culture of ownership and continuous improvement.
• Manage key support metrics including response times and CSAT.
• Handle escalated customer issues effectively.
• Collaborate with internal teams to enhance support processes.
• Analyze team performance data to drive improvements.
• Recruit, onboard, and train new support team members.
• Represent the support function in cross-departmental initiatives.

Requirements

• Proven experience in customer support management.
• Strong leadership and mentoring skills.
• Ability to analyze performance metrics.
• Excellent communication and interpersonal skills.
• Experience in a tech-driven environment is preferred.
• Ability to handle escalated issues professionally.
• Strong organizational skills.
• Commitment to continuous improvement.

Benefits

• Opportunity to shape a world-class customer support function.
• Dynamic and fast-paced work environment.
• Collaborative culture valuing leadership and innovation.
• Professional development opportunities.
• Competitive compensation and benefits package.