Customer Support Manager - Remote

Overview

Cribl is a remote-first company seeking a Customer Support Manager who is passionate about customer success and has strong technical skills to lead a specialized support team.

In Short

• Lead and mentor Customer Support Engineers.
• Provide technical guidance to customers.
• Encourage knowledge sharing within the team.
• Ensure team success through metrics and goals.
• Participate in customer and engineer advocacy.
• Manage customer support escalations effectively.
• Enhance processes and procedures.
• Build technical knowledge of Cribl products.
• Drive team success to meet SLA’s and CSAT.
• Participate in on-call or off-hours duties.

Requirements

• 3 years of experience as a leader of a technical team.
• 10 years of experience in customer-facing roles.
• Strong written and verbal communication skills.
• Understanding of big data importance.
• Ability to manage escalations calmly.
• Experience with Cribl, Splunk, Elastic, Kafka, or related technologies is a plus.
• Experience with AWS, Azure, GCP, or other cloud platforms is preferred.

Benefits

• Competitive salary within the range of $145,000 - $181,000.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and paid time off.
• 401(k) plan and equity options.
• Eligibility for discretionary company-wide bonus.
• Fertility treatment benefit.