Customer Support Specialist - Remote

Overview

Abridge is on a mission to enhance understanding in healthcare through AI-powered solutions that improve clinical documentation. We are seeking a Customer Support Specialist to join our team and help deliver exceptional customer experiences.

In Short

• Provide timely support to Abridge users and troubleshoot issues.
• Gather user feedback to improve product and service offerings.
• Utilize CRM tools for effective communication and data tracking.
• Work in a remote, full-time capacity within specified hours.
• Engage with customers to ensure satisfaction and resolve problems.
• Collaborate with the support team to scale operations effectively.

Requirements

• 2+ years of experience in a Customer Service Support role.
• Strong communication skills for explaining technical issues.
• Ability to manage multiple priorities with attention to detail.
• Comfortable with technology and CRM systems.
• Results-driven and capable of thriving in a fast-paced environment.

Benefits

• Generous time off and flexible PTO for employees.
• Comprehensive health plans covering 100% of premiums for employees.
• 16 weeks paid parental leave for full-time employees.
• 401k with matching contributions.
• Learning and development budget for personal growth.