Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at V7, you will manage customer communication and support queries, collaborating with various internal teams to ensure customer success.

In Short

• Manage customer communication through email, chat, and occasional calls.
• Respond to support queries with a focus on high-impact conversations.
• Coordinate with internal teams for bug resolution and product feedback.
• Contribute to V7’s high customer satisfaction ratings.
• Work during standard UTC hours, covering a time zone shift.
• Collaborate with Customer Success and Sales teams.
• Report bugs and provide updates to customers.
• Collect user feedback for product improvement.
• Experience in a B2B SaaS environment is preferred.
• Flexibility to work outside typical hours may be required.

Requirements

• Experience in a customer-facing support role.
• Strong problem-solving skills and logical thinking.
• Fluency in English with excellent soft skills.
• Experience in a high-growth environment preferred.
• Flexibility in working hours.
• Preferred experience with Python and cloud integrations.
• Familiarity with AI applications and Large Language Models.

Benefits

• Remote role open to UK and EU countries.
• Top quartile stock options through EMI scheme.
• Private healthcare via Vitality.
• Learning and development budget of £800 per year.
• Monthly well-being and mental health budget.
• Personalized benefits platform.
• Enhanced parental leave.
• Company retreats in stunning locations.
• Soho London HQ office amenities.
• Paid travel to relevant conferences.