Customer Support Specialist - Remote

Overview

mRaP GmbH with its well-known product helloCash is based in Wieselburg, Lower Austria. helloCash is a cloud-based cash register used in 7 European countries and has already convinced over 30,000 companies. Our vision is to make business life easier. With intuitive solutions, we support small businesses in managing their operations effortlessly and sustainably growing – efficiently and easily.

In Short

• Independent telephone and written communication with customers
• Simple sales activities in the administrative area
• Professional maintenance and care of customer data
• First point of contact for technical questions regarding our software solutions
• Recognize and utilize sales opportunities with existing customers

Requirements

• Experience in customer support preferred
• Internet affinity and quick comprehension
• Very good knowledge of Microsoft Office (Excel, Outlook, Teams)
• Excellent German skills, good English skills in spoken and written
• Experience in sales is an advantage

Benefits

• Full-time 38.5 hours/week
• Salary: The collective minimum salary for this position is €2,473 gross per month based on full-time employment
• Dynamic team with flat hierarchies and open communication
• Family-friendly workplace
• Flexibility with home office and generous flex-time
• Annual training budget and regular internal training
• Additional vacation day from the second year of service
• Health subsidies and occasional sports challenges