AI Specialist for Customer Support - Remote

Overview

Billdu is a modern tech company and one of the most successful startups in Slovakia, seeking an AI enthusiast to enhance customer support through automation and chatbot improvements.

In Short

• Experiment with technologies to automate support processes.
• Respond to customer inquiries in English and Slovak.
• Optimize AI functionality within Intercom.
• Test and fine-tune chatbots.
• Collaborate with the development team for issue reporting.
• Ensure high-quality language translations.
• Share insights and feedback from customer support.
• Work in a supportive environment with ongoing learning opportunities.
• Flexible work-from-home options available.
• Participate in team-building activities.

Requirements

• Technical mindset with an interest in AI and automation.
• Fresh graduates welcome if passionate about AI.
• Comfortable with English; additional languages are a plus.
• Familiarity with bug tracking tools like Jira or Trello.
• Proactive and eager to learn.
• Enjoy innovating and optimizing processes.
• Knowledge of Intercom is a plus.

Benefits

• Supportive and trust-based work environment.
• Stable position with partial work-from-home flexibility.
• Fair compensation and hardware stipend.
• Ongoing learning opportunities.
• Multisport card for sports and relaxation.
• Access to game room and relax zones.
• Numerous team-building activities.