Customer Support Specialist - Remote

Overview

The Customer Support role is vital to cultivating relationships with our customers and ensuring their satisfaction. As a member of our support team, you will be responsible for addressing inquiries, resolving issues, and providing product information to our customers across various communication channels.

In Short

• Effectively respond to customer inquiries via email, WhatsApp, and social media platforms.
• Provide accurate product information, order updates, and troubleshooting assistance.
• Assist customers in resolving any issues related to orders, shipping, and returns.
• Document customer interactions and maintain accurate customer records in our system.
• Gather customer feedback and share insights with the team to improve customer satisfaction.
• Collaborate with other departments, such as sales and logistics, to ensure timely resolution of issues.
• Stay updated on product knowledge and features to provide relevant solutions.
• Participate in training sessions to enhance skills and team knowledge.

Requirements

• 2+ years of experience in customer support.
• Strong communication skills.
• Ability to handle inquiries and resolve issues efficiently.
• Familiarity with customer service software and tools.
• Patience and empathy in dealing with customers.

Benefits

• Work remotely from anywhere.
• Competitive salary package.
• Opportunities for professional development.
• Supportive team environment.
• Access to premium healing crystals.