Team Lead Call Center - Remote

Overview

The Team Lead Call Center serves as the initial point of contact for scheduling and operational questions, acting as a liaison between staff and management to ensure effective communication and service.

In Short

• Initial contact for scheduling and operational inquiries.
• Liaison between staff and management.
• Schedules patients according to guidelines.
• Handles customer inquiries and complaints.
• Researches information using available resources.
• Routes calls to appropriate resources.
• Collects necessary information for scheduling.
• Manages communication between patients and providers.
• Participates in ongoing educational activities.
• Oversees training for new employees.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience.
• In-depth knowledge of call center operations.
• Ability to sit for extended periods.
• Manual dexterity for business equipment.
• Use of a headset required.

Benefits

• Competitive salary.
• Comprehensive health benefits.
• Opportunities for professional development.
• Supportive work environment.
• Work-life balance initiatives.