Centralized Scheduler - Call Center - Remote

Overview

The Centralized Scheduler is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics, ensuring that all necessary patient information is collected and verified.

In Short

• Schedule and register patients for appointments.
• Verify patient information annually.
• Communicate scheduling modifications as needed.
• Respond to patient and staff inquiries in a timely manner.
• Consult with referring physicians to ensure orders are complete.
• Complete work queues and daily tasks efficiently.
• Escalate immediate needs to appropriate personnel.
• Work in a standard office environment.
• Maintain strong communication skills.
• Adhere to scheduling guidelines and medical appropriateness.

Requirements

• High School diploma or equivalent.
• Ability to sit for extended periods.
• Strong written and verbal communication skills.
• Ability to handle patient complaints appropriately.
• Experience in a customer service role preferred.
• Familiarity with medical scheduling processes is a plus.
• Ability to work independently and as part of a team.
• Attention to detail in scheduling and registration tasks.
• Ability to adapt to changing schedules and patient needs.
• Knowledge of healthcare regulations and compliance.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Supportive work environment.
• Health and wellness programs.
• Training and development opportunities.
• Flexible work arrangements.
• Access to healthcare resources.
• Employee assistance programs.
• Paid time off and holidays.
• Retirement savings plans.